Register with your Envato account

Support forums

Homepage Support Polaris WooCommerce Error occurred while updating Planetshine Polaris: Download failed. A valid URL

Error occurred while updating Planetshine Polaris: Download failed. A valid URL

Homepage Support Polaris WooCommerce Error occurred while updating Planetshine Polaris: Download failed. A valid URL

This topic contains 12 replies, has 3 voices, and was last updated by  planetshine 7 months, 4 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #10057

    CliponHanbags
    Participant

    I purchased another license for Planetshine Polaris — Minimal & Powerful Multipurpose WooCommerce Theme. Do I have to purchase a license every year?
    What do I need to do to update my Theme? I am receiving the “error occurred while updating Planetshine Polaris: Download failed. A valid URL was not provided.

    #10063

    Hey,

    You don’t need purchase license every year, it is needed only if you want to receive theme support.

    The theme update is built using an API that envato has disabled. In future versions of theme, we will replace this with Envato Market plugin that takes care of the same updating issue. You can already start to use it now. See this: https://envato.com/market-plugin/

    If you face “Invalid URL…” error using Envato Market plugin, try to visit “Settings” tab and press “Test API Connection” button, after that you should be able to update.

    #10074

    CliponHanbags
    Participant

    I have installed envato.com/market-plugin/, activated Envato API Connection, generated a token and confirmed Your OAuth Personal Token has been verified. I am still receiving – An error occurred while updating Planetshine Polaris: Download failed. A valid URL was not provided.

    Please advise.

    Attachments:
    You must be logged in to view attached files.
    #10076

    Can you please provide valid wp-admin login details, so I can check this in action?

    Make sure you mark reply as private below.

    #10077

    CliponHanbags
    Participant
    This reply has been marked as private.
    #10078

    It seems that these login details are not valid, wasn’t able to access your site’s wp-admin.

    #10079

    CliponHanbags
    Participant
    This reply has been marked as private.
    #10082

    CliponHanbags
    Participant

    I have submitted the appropriate login information and have not heard a response. Please, advise

    #10091

    It seems that there are some issues with your hosting server.
    I was able to log in only with third attempt, the browser just showed error before next page was loaded.

    I tried to press “Test API Connection” about three times as well. With the second update attempt it was successful so your theme is now up to date.

    #10099

    CliponHanbags
    Participant

    Great, thank you.
    When I am updating Planetshine Polaris theme in the future, do I update in the Envato Market plugin? Or, should I update in in the Plugins Update?

    #10103

    At the moment Envato market plugin is not a part of the theme, so you should keep it up to date as all other plugins by updating from “Plugins” section.

    #10145

    CliponHanbags
    Participant

    Received information from my web hosting provider that I have to update:
    Warning: Found outdated jQuery File Upload plugin inside: ./wp-content/themes/planetshine-polaris/core/panel/assets – Version: 5.32.0 – Please update asap.
    The plugin update is representing that the theme is updated (See Screen shot attached)
    Please advise how I can update this plugin.
    Thank you,

    Attachments:
    You must be logged in to view attached files.
    #10152

    planetshine
    Keymaster

    Hey,

    I have submitted an updated version of the theme which has this jquery plugin removed. The theme did not include the PHP files that had the vulnerability so there was no danger.

Viewing 13 posts - 1 through 13 (of 13 total)
You must have active support license to create new replies.

Learn more about Renewing Item Support and Themeforest Item Support Policy.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close