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Homepage › Support › Polaris WooCommerce › Quickview shows blurred image with never ending spinning wheel

Quickview shows blurred image with never ending spinning wheel

Homepage › Support › Polaris WooCommerce › Quickview shows blurred image with never ending spinning wheel

This topic contains 8 replies, has 2 voices, and was last updated by  planetshine 7 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 24, 2019 at 10:39 am #10394

    th3penguinwhisperer
    Participant

    I click on quickview of a product and I see the thumbnail but it’s being blurred out and in the foreground there is a spinning wheel.

    When I look into the network requests in the browser I see that the image is actually loaded. However the quickview seems to not be updated to remove the spinning wheel and remove the blur.

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    July 25, 2019 at 6:32 pm #10407

    planetshine
    Keymaster

    Hey,

    I just tried in your site and it seems to work fine for me. You do have a problem with description length – try creating product excerpts so there is a shorter content to show there.

    July 25, 2019 at 10:09 pm #10411

    th3penguinwhisperer
    Participant

    If you open the homepage and take the first item: ‘Cort CR200’ and select ‘quick-view’ it show the spinning wheel.
    I have the same in firefox and chrome.

    This item has no longer description. I’m not going to the product. I’m using the ‘quick-view’ link on the homepage for a product.

    I check on another system and I get the same result as well.

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    July 29, 2019 at 6:57 pm #10426

    planetshine
    Keymaster

    Oh, I initially understood that the whole quickview was not opening.

    It looks to me like the solution you have used for product images is not actually part of the theme, but a custom plugin/script. Thus it might require additional custom coding to make it work with native theme elements. Since we did not make it, we can’t really help with fixing it. If a developer helped you set this up I would suggest contacting them to help with this.

    August 4, 2019 at 8:26 am #10439

    th3penguinwhisperer
    Participant

    This is the theme installed.
    What plugins are installed with the theme? So I can see if others have been installed?

    August 5, 2019 at 6:17 pm #10441

    planetshine
    Keymaster

    Hey, you can see that in Appearance > Install Plugins

    August 12, 2019 at 8:23 pm #10455

    th3penguinwhisperer
    Participant

    Apparently the conflicting plugin is:
    WooCommerce Additional Variation Images

    Perhaps something to update the theme with as it could be usable for all people having your theme.

    November 29, 2019 at 7:01 pm #10657

    th3penguinwhisperer
    Participant

    Is there any way this would be fixed?

    December 3, 2019 at 9:15 pm #10674

    planetshine
    Keymaster

    Hey,

    Unfortunately, currently there are no plans to add compatibility with this plugin for the theme.

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