Register with your Envato account

Support forums

Homepage Support GoodGame WordPress Magazine Twitch not working

Twitch not working

Homepage Support GoodGame WordPress Magazine Twitch not working

This topic contains 43 replies, has 2 voices, and was last updated by  planetshine 1 month, 3 weeks ago.

Viewing 44 posts - 1 through 44 (of 44 total)
  • Author
    Posts
  • #10375

    Alucare
    Participant

    Hello, I currently have the same concern as some people but even if I look at it I can’t find where the error came from: “Quelque chose a mal tourné. Assurez-vous que le plugin “Planetshine GoodGame Theme Extension” est installé. Vérifiez votre identifiant client Twitch et le nom d’utilisateur de votre streamer.”

    #10378

    planetshine
    Keymaster

    Hey,

    I you don’t seem to have installed wpbakery plugin and so I can’t really test the special sections that use twitch. Can you please enable it and create a twitch page? I could try if it works on your site with my API key, then we’ll know for sure if it’s a theme issue.

    #10379

    Alucare
    Participant

    The problem is that the plugin you’re talking about is not free, is it? How can I get it for free?

    #10380

    planetshine
    Keymaster
    This reply has been marked as private.
    #10381

    Alucare
    Participant

    For those who have the same concern as me I put part of the answer that could help you:)

    It’s included with the theme. The old name “Visual Composer” is listed for it (it was renamed to WP Bakery some time ago)

    Back to my concern:)
    Otherwise I installed, but it puts me the same mistake, a key problem? yet I was careful

    #10388

    planetshine
    Keymaster

    Hey,

    I tried adding my twitch API key and it worked for your site. Can you please try creating the key again? Some other customer have had these issues before but usually carefully going trough the process from start has helped.

    Attachments:
    You must be logged in to view attached files.
    #10390

    Alucare
    Participant

    Tell me exactly what to do because I put my key in, whether it’s the public or private one and it doesn’t work:(

    #10391

    planetshine
    Keymaster

    I tested your key on my end and managed to find the reason – twitch recently depracated one of their API versions. My key was generated while it was still active for new users. I’m working on a theme update to fix this, but it will take 1-2 days to complete. Sorry for the inconvenience.

    #10393

    Alucare
    Participant

    Ok I knew I was doing everything right haha ^^ well I’m looking forward to the update so ^^^

    #10396

    planetshine
    Keymaster

    Hey, I have submited the update to Envato. It should be available shortly

    #10403

    Alucare
    Participant

    the update will be done automatically?

    #10406

    planetshine
    Keymaster

    No, If you have installed Envato Market plugin you can update by using that. Or alternatively you can achieve this using manual update. See this for more info: http://planetshine.net/docs/goodgame-wp/#updating-theme-manual

    #10419

    Alucare
    Participant

    That’s good, that’s updated, thank you:)

    How do I update:’WPBakery’ because it doesn’t work:(

    #10423

    planetshine
    Keymaster

    Hey, we will include an update with the next version of theme.

    #10431

    Alucare
    Participant

    Ok thank you very much 🙂 and I wanted to know if it is possible that the stream will automatically launch on the site (no need to click for example) and that the profile image that we get from twitch will be resized before step by step by the site (slow down the site a little)

    #10435

    planetshine
    Keymaster

    Hey,

    Not easily. You can try editing initTwitchPlayer function in wp-content/themes/planetshine-goodgame/theme/assets/js/theme.js. Maybe it works if you try calling play() on player event.
    https://dev.twitch.tv/docs/embed/video-and-clips/

    Unfortunately, the image size is not changeable.

    #10457

    Alucare
    Participant

    When does the next update come out?

    and I just realized that WHEN I’m not on my account (private browsing) or on someone else’s PC when I click to launch the stream it shows not the stream but the home page of my site:(

    #10459

    planetshine
    Keymaster
    This reply has been marked as private.
    #10460

    Alucare
    Participant

    if I upload it I’ll lose all my configuration, right?

    for the screen :

    Attachments:
    You must be logged in to view attached files.
    #10467

    planetshine
    Keymaster

    If you update the theme you will keep all your settings etc. (as long as the you replace the existing theme in the same folder with the same name).

    I can’t seem to replicate the issue you are describing. You are clicking on the twitch stream play button?

    #10468

    Alucare
    Participant

    yes, when I’m in stream and not connecting I click and it puts an iframe of my site instead of the one of the stream

    #10470

    planetshine
    Keymaster
    This reply has been marked as private.
    #10471

    Alucare
    Participant

    No, I have no problem when I click on the stream it appears but on my site when I stream I don’t have that, I have my site that appears instead of the stream:(

    #10481

    planetshine
    Keymaster

    Sorry, can you make a video of what you click and what happens? I can’t find anything that’s not working on your site or I’m I simply misunderstanding the issue..

    #10493

    Alucare
    Participant
    #10500

    planetshine
    Keymaster

    Have you embeded your website in twitch? Looks like it’s open in an iframe. Maybe that’s throwing it off? Because if you open it by just visiting the website it works fine. I actually think that this might be an issue with the twitch stream embed script, not the theme itself..

    #10502

    Alucare
    Participant

    I didn’t understand at all ^^

    #10504

    planetshine
    Keymaster
    This reply has been marked as private.
    #10505

    Alucare
    Participant

    So, I’m on my site and on my site there’s a stream, when I click it still displays my site:(

    #10512

    planetshine
    Keymaster

    Does the happen the same on our test site that I linked above? trying to understand if this is not a browser related issue? I can’t replicate this in any way.

    #10516

    Alucare
    Participant

    on your test site I don’t see what to do and where is my stream on it

    #10518

    planetshine
    Keymaster

    At the very bottom, in footer widget. Just like in the video you sent previously.

    #10521

    Alucare
    Participant

    Yes, you do, but why not me?

    #10525

    planetshine
    Keymaster

    But so it works fine when you click it on my site?

    Can you try setting up the twitch stream to something that steams all the time? That way maybe I could see the issue on your site.

    #10531

    Alucare
    Participant

    it’s done you can go check the footer:)

    #10535

    planetshine
    Keymaster
    This reply has been marked as private.
    #10539

    Alucare
    Participant

    On my side I still have the problem, (in private browsing after emptying the cache and testing on chrome) it still displays my site instead of the stream) so it doesn’t come from that:(

    #10540

    planetshine
    Keymaster

    Try clearing your cache or disabling the caching plugin all together. It’s definitely something related to that and not a bug coming for the theme.

    #10541

    Alucare
    Participant

    For your information you must log out to see as a user (or in private browsing) because when I am connected in Admin I see that it works but it is when you visit the site without being connected that it does not work

    #10544

    planetshine
    Keymaster

    ok, so something that’s disabled for logged in users is causing this. Try disabling all of your plugins apart from ones that are required by theme. Then enable them one by one until the issue starts happening again. Most likely it’s caching. At this point it’s clear that it can’t possibly be a theme thing. It’s gotta be one of the plugins.

    #10546

    Alucare
    Participant

    found in WProcket, you have to disable the COMBINATION OF JS FILES:) otherwise it bawls and blocks everything.

    So how do you make sure that the live is displayed directly without having to click? 🙂

    #10547

    planetshine
    Keymaster

    Great!

    You can try editing initTwitchPlayer function in wp-content/themes/planetshine-goodgame/theme/assets/js/theme.js. Maybe it works if you try calling play() on player event.
    https://dev.twitch.tv/docs/embed/video-and-clips/

    #10548

    Alucare
    Participant

    you know exactly what to put it into? in the theme.js file

    #10557

    planetshine
    Keymaster

    No, sorry. This will require some additional experimentation and development to figure out. If you don’t feel up to the task I can suggest you look for help in Envato Studio:
    https://studio.envato.com/explore/wordpress

Viewing 44 posts - 1 through 44 (of 44 total)
You must have active support license to create new replies.

Learn more about Renewing Item Support and Themeforest Item Support Policy.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close